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Privacy Policy

 

Effective Date: November 18, 2025
Elevana Wellness
Email: info@elevanawell.com
Phone: 972-256-8081
Location: 2601 Sagebrush Drive, Suite 102, Flower Mound, TX, United States

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1. Overview

Elevana Wellness (“we,” “us,” “our”) respects the privacy of every individual who visits our website or uses our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information—including information collected through our booking and communication partner, Tebra. By using our website, scheduling an appointment, or opting in to SMS/email communications, you agree to the terms described here.

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2. Information We Collect

We may collect the following information:

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Personal Information

  • Name

  • Phone number

  • Email address

  • Date of birth (if required for care)

  • Address (if supplied)

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Service & Health Information

  • Information you voluntarily provide during consultations, intake forms, or treatment

  • Service selections, appointment details, and visit history

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Technical & Device Information

  • IP address

  • Browser type

  • Cookies and usage data

  • Mobile device identifiers

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Billing & Appointment Data

  • Services booked

  • Payment method details through Tebra’s secure platform

  • Appointment confirmations and related communication logs

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3. How We Use Your Information

We use your information to:

  • Schedule, manage, and confirm appointments via Tebra

  • Send automated SMS and email reminders, confirmations, and follow-up messages

  • Provide updates related to services, wellness programs, and patient resources

  • Deliver marketing communications if you opt in

  • Improve our services, website functionality, and patient experience

  • Maintain compliance with legal, regulatory, and insurance-related requirements

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4. SMS & Email Communications (Using Tebra)

By providing your phone number or email, you may receive:

  • Appointment reminders

  • Scheduling updates

  • Intake forms

  • Follow-up messages

  • Optional marketing messages if you opt in

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Message frequency varies based on your care and communication preferences.

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Message & Data Rates

Standard message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

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Opt-In Methods

You may opt in through:

  • Online booking via Tebra

  • In-office intake forms

  • Website forms

  • Communication preferences updates

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Opt-Out Methods

You may opt out at any time by:

  • Replying “STOP” to text messages

  • Clicking “unsubscribe” in marketing emails

  • Contacting us at info@elevanawell.com

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Transactional communications (e.g., appointment reminders) may still be required for care.

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5. Use of Tebra

We use Tebra to securely manage:

  • Appointment scheduling

  • Automated SMS and email communications

  • Patient records and forms

  • Payment processing

 

Tebra only accesses information necessary to perform these functions and is contractually obligated to maintain confidentiality, security, and legal compliance. All data stored through Tebra is protected according to industry standards.

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6. Mobile Device Data

When accessing our website or scheduling via mobile:

  • We may collect anonymized device and usage data

  • We do not track your precise location for marketing

  • Mobile interactions comply with carrier and federal messaging guidelines

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7. Data Security

We take reasonable and industry-standard measures to safeguard your information, including:

  • Secure data storage

  • Role-based access controls

  • Encrypted communications where appropriate

  • Secure use of third-party platforms like Tebra

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However, no digital transmission or storage system is completely secure. If a data breach occurs, we will notify affected individuals in accordance with Texas and federal regulations.

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8. Your Privacy Rights

You have the right to:

  • Request access to your personal information

  • Request corrections or updates

  • Request deletion of your data when legally permissible

  • Opt out of marketing communications

  • Ask how your information is used or request a copy of your data

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Requests can be submitted to info@elevanawell.com.

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9. Children’s Privacy

Services are intended for individuals 18+. We do not knowingly collect personal information from children under 13. If such information is identified, we will delete it promptly.

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10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.” Continued use of our website after updates constitutes acceptance of the revised policy.

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11. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact:

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Elevana Wellness
2601 Sagebrush Drive, Suite 102
Flower Mound, TX
Email: info@elevanawell.com
Phone: 972-256-8081

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